Technical Support Center
Download product datasheets, review warranty terms, submit RMA requests, check end-of-life notices and browse FAQ — your one-stop after-sales portal.
Download Center
Product manuals, datasheets, CAD drawings, drivers and white papers
🛡Warranty
Standard 2-year warranty, extended options and warranty process
↩RMA
Return authorization process, return address and turnaround time
❓FAQ
Product selection, configuration, installation and commissioning FAQ
📥 Download Center
All product datasheets, specifications, 2D/3D CAD drawings, BIOS & drivers, white papers and product catalogs are centrally managed in our Download Center.
🛡 Warranty Terms
All standard CESIPC products carry a 2-year free warranty from the purchase date. Within the warranty period, hardware failures caused by normal use are repaired or replaced free of charge.
Warranty Coverage
- Motherboards, power supplies, I/O interfaces and chassis structural components
- Boot failures on pre-installed systems (limited to the configuration shipped)
Out of Warranty
- Damage from misuse, drops, liquid ingress, over-voltage or unauthorized modification
- Consumable components (batteries, fans and storage media that reach end of life)
- Stability issues caused by third-party software or custom OS images
Extended Warranty
Optional 3-year / 5-year extended warranty is available. Strategic projects can sign 7×24 on-site service SLAs. Contact sales: +86-755-85286060.
↩ Return Merchandise Authorization (RMA)
Any product returned for service or replacement requires a valid RMA number in advance — unauthorized returns cannot be processed.
RMA Process
- Email sales@cesipc.com or call +86-755-85286060 with the SN / model number and a failure description
- Our support team replies within 1 business day with the RMA number and return address
- Pack the unit per our guidelines and ship it (insurance is recommended)
- Once received, diagnosis and repair are completed within 5-7 business days and the unit is shipped back
Note: Out-of-warranty repairs are billed by actual labor hours and parts cost; a quotation is provided and confirmed before service begins.
📢 End-of-Life (EOL) Notices
CESIPC publishes End-of-Life (EOL) notices in the News Center, giving customers at least 6 months of advance warning, including:
- EOL model, last order date and last shipment date
- Recommended successor models (same form factor / same I/O upgrade)
- Post-EOL service: standard 2-year warranty from purchase date stays intact; spare parts available for up to 5 years
❓ Frequently Asked Questions
Q: How do I choose? Which Ops platform fits my application?
A: Match by site requirement — headless BOX computing → ComputeOps™; with touchscreen → FrontOps™; wet / food / pharma wash-down → CleanOps™; mobile handheld / portable → FieldOps™. For industry-specific guidance, visit the Solutions Center.
Q: Do you support low-volume customization (white-label / OEM / ODM)?
A: Yes. We offer flexible manufacturing from 5-50 unit pilot batches to 100-1000 unit mass production. Customizable: enclosure logo, I/O configuration, pre-installed OS, color scheme and packaging. MOQ and pricing depend on the project — contact sales for details.
Q: What are your standard lead times?
A: Stocked models ship in 3-7 business days; make-to-order models in 3-4 weeks; custom solutions in 6-8 weeks (including sample validation). Rush orders are available at a 15-20% premium.
Q: Which operating systems are supported?
A: Standard support for Windows 10/11 IoT LTSC, Ubuntu 20.04/22.04, Debian and Kylin (China domestic). AI series supports NVIDIA JetPack 5/6. Customer-supplied OS images can be pre-installed for OEM orders.
Q: Can overseas customers purchase directly?
A: Yes. Our international trade team supports FOB / CIF / DDP terms and accepts USD / RMB / EUR settlement. Full export certifications are in place (CE / FCC / RoHS).
Q: Can you guarantee long-term supply? My project needs a 5-year horizon.
A: Yes. Our FlexCore™ modular platform is designed for 5-7 year long-term supply. Strategic projects can sign a Lifecycle Support Agreement (LSA) to lock BOM, pricing and spare parts.
Q: How do I reach technical support?
A: Email sales@cesipc.com, call +86-755-85286060, or Get a Quote. Business hours 9:00-18:00 (GMT+8) live; urgent cases receive a reply within 24 hours.
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